Refund and Exchange Policy
We want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we’re here to help.
🔄 Exchange & Refund Period
You may request an exchange or refund within 5 days from the date you receive your order.
📦 Condition Requirements
To be eligible for an exchange or refund:
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The perfume bottle must be in the same condition as received.
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The product must be unused.
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The bottle, packaging, and all original components must be intact and undamaged.
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The item must be returned in its original box.
We reserve the right to refuse exchanges or refunds if the product shows signs of use, damage, or alteration.
🚚 Return Process
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Contact our customer support within 5 days of receiving your order.
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Provide your order number and reason for return or exchange.
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Our team will guide you through the next steps and arrange the return process.
Return shipping fees may apply unless the item was received damaged or incorrect.
💳 Refunds
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Once we receive and inspect the returned item, we will notify you of the approval status.
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Approved refunds will be processed within a few business days through the original payment method.